General Information

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  • General Information

To Place An Order:
Purchase orders must been submitted in writing via e-mail or fax, and will not be accepted by phone. Purchase order information must be completed before production will be scheduled. Item, item color & description, imprint color(s), quantity, artwork, in hand date, ship to address & shipping method are all necessary for a purchase order to be considered complete. Any proofs (if required) must be approved prior to production. Pricing is subject to change without prior notice. Honseng Crafts & Gifts Co., Ltd reserves the right to refuse any order.

Samples:
Random samples are free of charge and are subject to availability. You only need to pay for the shipping;
Custom samples for your design, you will afford the mould fee and shipping cost. When you place the order and the quantity is more our limited, we will deduct the mould cost from your order.
For shipping cost, please provide an UPS account number or other express company account to expedite your request.
Sample time begins after receiving the approved artwork from you.

Production Time:
Production time begins after receipt of a complete purchase order, including approved samples, confirmation that ship date is within an acceptable lead time, and pre-payment (deposit) or establishment/extension of payment terms. Production time may vary by product and other season such as the accident. Call or email to confirm current production time estimates.

Payment:
Our payment terms include, wire transfer, Paypal, Western Union and money orders. Third party checks will not be accepted. Insufficient funds, returned checks and other delays in receipt of payment will delay production and may affect ability to meet specified in hands date.

Returns:
Returns must have prior approval or return shipment will be refused. Returns must be made within 15 days. Custom imprinted merchandise may not be returned unless shown to be defective or a factory error.

Trademarks:
The customer agrees to hold harmless and will defend Honseng Crafts & Gifts Co., Ltd from all claims for patent, trademark or copyright infringement claims. All liability for the proper use of a trademark rests with the customer.

All trademarks shown belong to their respective owners. Samples with Customers' registered trademarks, logos and diagrams are for demostration only and not available for sale.

Rights to Promotion:
Honseng Crafts & Gifts Co., Ltd reserves the right to use or show in displays, advertisements, catalog, brochures and other promotional uses as samples any items produced by us without any liability as to trademark or artwork right.