FAQ

Below are frequently asked questions, you may find the answer for yourself.

If you do not find an answer to your question, please contact us from our Contact Us page or email us.

Process

When deciding the process (manufacturing method) of your custom items, please be questionable of what many claim to be the lowest cost or make the mistake of thinking the highest cost is the best. Most often this decision will greatly depend on your intended design because not every process is possible with all designs.

Overall hard enamel hard enamel will give you the finest quality pins found anywhere! The vast majority of collectible pins or coins such as Disney pins, Olympic pins, Pro Sports (NFL, NBA etc.) pins , Hard Rock Cafe and so many other Licensed pins or coins are made of the hard enamel process.

Honseng charges the same for any of the most popular processes. If unsure of the process to utilize, send us your art for our recommendation and quote.

Cloisonne / Hard Enamel
Cloisonne / Hard Enamel
Description: Each design is stamped into metal and then plated into your choice of many lovely finishes. The recessed areas are filled with a hard fired Cloisonne paste and hand-polished. Because of the hard glass-like finish, Cloisonné is the choice for those who require the very finest look. Silk screen printing may be added to enhance small details.
Thickness: 1.5mm ~ 2.0mm
Plating: Option
Epoxy Coating: Without
Color Reference: Pantone Color Chart
Epola / Imitation Cloisonne
Epola / Imitation Cloisonne
Description: Imitation Cloisonne is a similar process to Cloisonne. It uses a brilliant colored resin in the filled areas. This piece is baked to harden and then highly polished. This process reveals small details beautifully and gives a glassy smooth finish to each piece. Silk screen printing may be added. Imitation Cloisonne is a fabulous alternative to Cloisonné at a more economical price.
Thickness: 1.5mm ~ 2.0mm
Plating: Option
Epoxy Coating: Without
Color Reference: Pantone Color Chart
Copper Stamped with Soft Enamel
Copper Stamped with Soft Enamel
Description: Soft Enamel is an excellent coloring alternative to Cloisonné and Epola. It is frequently used for design with 3D relief. Brilliant enamel is hand filled into recessed areas and baked to harden. We can match any PMS color with pinpoint accuracy. The finish is available with or without an epoxy dome.
Thickness: 1.2mm ~ 2.0mm
Plating: Option
Epoxy Coating: With or Without
Color Reference: Pantone Color Chart
Brass Photo Etching
Brass Photo Etching
Description: Photo etching is a process where the design is etched out by acid onto a brass sheet. Unlike Die Struck or Injection, Photo Etched products can be as thin as 0.8mm and it enables us to reproduce very fine details. Silk screen printing and epoxy dome are available upon request.
Thickness: 0.8mm
Plating: Gold/ Nickel/ Brass/ Black Nickel
Epoxy Coating: With or Without
Color Reference: Pantone Color Chart
Iron Stamped with Soft Enamel
Iron Stamped with Soft Enamel
Description: Iron is the most economical material option. It is designed for large volume users because the price is incredible. The iron base is first hand filled with vivid enamel colors and then baked to a hard finish. It can be done in nickel or brass plating and may be used with or without epoxy.
Thickness: 1.0mm ~ 2.0mm
Plating: Option
Epoxy Coating: With or Without
Color Reference: Pantone Color Chart
Zinc Alloy Die Casting
Zinc Alloy Die Casting
Description: Casting products range from small lapel pins to sophisticated emblems and medallions. The production begins by producing a special mold for casting then hot liquid molten alloy is injected into it for a very durable and high resolution product. Injection is recommended for products above 2" in length and for lapel pins or key chains that have numerous cut-outs. Zinc alloy casting is a great substitute material to brass to fit your budget.
Thickness: 1.2mm ~ 2.0mm
Plating: Option
Epoxy Coating: With or Without
Color Reference: Pantone Color Chart
Offset Printing
Offset Printing
Description: Offset printing is the perfect alternative when the enamel filled process is not compatible with the design. It enables us to create exact reproduction of your artwork. The printing is done directly on brass, aluminum, or stainless steel and can be plated with gold or nickel plating as an option. An epoxy dome is applied to insure a durable and glossy finish.
Thickness: 0.8mm
Plating: Option
Epoxy Coating: With
Color Reference: C.M.Y. K
Silkscreen Printing
Description: Colors can be printed on color-filled or plated pieces one after another. We also have pad printing machine to print on curve surface. Both methods give the advantage of printing small and fine letters clearly and in different colors.
Thickness: 0.8mm
Plating: Option
Epoxy Coating: With or Without
Color Reference: Pantone Color Chart

Plating

Plating refers to the metal used for the products, either 100% or in combination with color enamels.

All our products are available in a variety of finishes. Gold, silver, bronze, black nickel and copper are the most commonly used platings.

Die-Struck products can also be plated in an antique finish; the raised areas can be polished and recessed areas matte or textured.

 
Gold Silver Copper Antique Gold Antique Silver Antique Copper Polished Antique Gold Polished Antique Silver Polished Antique Copper Matte Gold Matte Nickel Two Tone

Pantone Colors Chart

Pantone Inc. is a corporation headquartered in Carlstadt, New Jersey. The company is best known for its Pantone Matching System (PMS ), a proprietary color space used in a variety of industries, primarily printing, though sometimes in the manufacture of colored paint, fabric, and plastics.

Use this guide to assist your color selection and specification process.

This chart is a reference guide only. Pantone colors on computer screens ma vary based on the graphics card and monitor used in your system. For true accuracy use the Pantone Color Publication.

Artwork

Plating refers to the metal used for the products, either 100% or in combination with color enamels.

All our products are available in a variety of finishes. Gold, silver, bronze, black nickel and copper are the most commonly used platings.

Die-Struck products can also be plated in an antique finish; the raised areas can be polished and recessed areas matte or textured.

Vectorised File Type and Extension

The file must be of a Vector-type with either a .EPS, .AI or .PDF file extension and all text saved as outlines. Vector files are made up of mathematically drawn vectors with X and Y-axis positional information for each element. This allows the complete design to be scaled in size (up or down) without loss of definition or pixelation. In addition within a Vector file, text can be saved as outlines (or join-the-dots as we sometimes call it).

To check if a file is a Vector file, open it within Adobe Illustrator and click on the text. If the text changes to an outline of lines and dots, it is a Vector file with the text saved as outlines. The reason for saving the fonts as outlines is that in outline form, the font will be repeated on a different PC in exactly the same font format as sent. Without the text saved as outlines any PC that opens the file could see a substituted font.

We often receive artwork generated within Adobe Photoshop a more readily accessible package. As Photoshop can save files with an .EPS format, clients sometimes assume that their file will automatically convert to a Vector file when opened in Adobe Illustrator. This is not the case. Any file created within Photoshop is of a Raster file format, with the final image made up of coloured pixels as in a photograph. Common file extensions include: .PSD, .PDF, .JPG, .TIF, .BMP, .GIF or .PNG.

Another common package is Microsoft Publisher. This again cannot save files in a Vector format. A further complication, is that designers sometimes use packages like Publisher to introduce 3D tones and shading. These are impossible to reproduce without the use of a 4-colour printing process such as Litho or Dye sublimation.

Font and Size Specification

Any fonts used must be legible at the size to be used within the imprint. The most common font families are Arial and Times Roman. To test the legibility of your imprint, draw the imprint area to scale using a Word Processor, place your imprint within it and print on your own laser or inkjet printer. Even if you can still see all the text we may advise you to increase the font size to prevent ink bleed into non-printing areas of the font characters.

Colour Reference

An imprint may have a one, two, three or four colour aspect. All non-process colours (black or white) should have a Pantone Matching System (PMS) reference. Other formats include CMYK and RGB.

Pantone colours use a unique reference such as Pantone 2707 U to indicate their colour and finish. In this case a light sky blue, uncoated. The image used at the top of this page shows a Pantone reference guide. Electronic versions are also available which can be opened as swatches within Adobe Illustrator (and to complicate matters Adobe Photoshop).

CMYK printing uses four primary print colours: C-Cyan, M-Magenta, Y-Yellow and K-Black. For example C44%, M100%, Y30%, K9% tells a printer to produce a specific lilac purple. To check the CMYK reference for each colour used in a piece of artwork in Adobe Illustrator or Photoshop using the Eyedropper tool. Some of our printers may allow a CMYK reference instead of a Pantone reference, especially for four-colour process printing. If this is not possible we may have to use a Pantone:CMYK bridge to identify the nearest Pantone equivalent with you.

RGB stands for Red, Green and Blue and is commonly used to define colours on a PC screen. Some printers can convert CMYK to Pantone or RGB but a colour shift can occur leading to differences when printed. Within Adobe Illustrator or Photoshop the Eyedropper tool can be used to check the RGB reference.

Pantone Chart can refer our website: https://www.honseng.biz/colors.asp.

Artwork Delays

The best advice we can provide is to sort out your artwork as soon as you know you will want promotional items, even before you have selected them. We can then be in a position to ensure we do not allow Artwork Conversion or Generation processes to introduce unnecessary delays. Even a minor change to artwork can cause a one or two day delay, and it is for this reason that all delivery times are quoted from artwork acceptance.

Artwork Proofs

Except for our express service items, all gifts are subject to a signed off Artwork Proof. This is your last chance to catch any errors before we print. Please make sure you always treble check the proof and if in doubt ask questions because once printed it is virtually impossible to correct an error. Artwork proofs are generally sent by fax or email. Once your proof is signed off we immediately instruct our production teams to schedule the work and sometimes your jobs can hit the printing presses within minutes of this.